Refund Policy

REFUND POLICY
Last updated: 05/01/2026

  1. Introduction
    This Refund Policy applies to all purchases and payments made to FlowQR (“we”, “us”, “our”) for use of our website and services (“Service”).
    By purchasing or using any paid FlowQR service, you agree to this Refund Policy.
  1. General Refund Policy
    FlowQR provides digital services. As such, refunds are generally not offered for:
  • Change of mind
  • Unused services
  • Partial use of a subscription or plan
  • User error or misunderstanding of the service
    Please ensure you review service details carefully before purchasing.
  1. Subscriptions
    If FlowQR offers subscription-based plans:
  • Subscriptions renew automatically unless cancelled before the next billing cycle
  • You may cancel at any time, but cancellation takes effect at the end of the current billing period
  • No refunds are provided for unused time or remaining subscription periods
  1. One-Time Purchases
    For any one-time payments or credits:
  • Payments are final once the service is delivered or access is granted
  • No refunds are provided once QR codes are generated or activated
  1. Australian Consumer Law
    Nothing in this Refund Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).
    You may be entitled to a refund, repair, or replacement if:
  • The service has a major failure
  • The service is not provided with due care and skill
  • The service does not match its description
    Where required by law, refunds will be provided in accordance with the ACL.
  1. Chargebacks & Payment Disputes
    If you initiate a chargeback or payment dispute without contacting us first, we reserve the right to:
  • Suspend or terminate your account
  • Revoke access to services
  • Provide evidence to payment processors (e.g. Stripe)
    We encourage you to contact us first so we can attempt to resolve issues fairly.
  1. Third-Party Payment Processors
    Payments are processed by third-party providers such as Stripe.
    We do not store or control payment details.
    Refunds (if approved) will be issued via the original payment method.
  1. Changes to This Policy
    We reserve the right to update this Refund Policy at any time.
    Changes will be effective once published on our website.
  1. Contact Us
    If you believe you are entitled to a refund or have questions about this policy, contact us at:
    Email: support@flowqr.co

Scroll to Top